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Shipping Policy

Thank you for choosing our services for your shipping needs. We strive to provide a smooth and efficient shipping experience for our customers. Please take a moment to review our shipping policy below:

    1. Order Processing Time: We are committed to getting your order ready for shipment promptly. We typically process and ship out orders within 24 to 28 hours, with a goal of completing this process within 24 hours.

    2. Shipping Service and Timeframe: For domestic shipping, we partner with FedEx, a trusted and reliable courier service. The estimated shipping time for domestic orders is between 1 to 6 business days. Please note that this timeframe includes order processing and delivery. Therefore, the total delivery time for your order may range from 2 to 8 business days.

    3. Free Shipping: We are delighted to offer free shipping on all orders. There are no additional charges for shipping within our domestic shipping zones.

    4. Shipment Confirmation and Tracking:

      • Once your order is processed and shipped, you will receive a shipment confirmation email.
      • This email will include a tracking number that you can use to track the progress of your package on the FedEx website or through their mobile app.

    5. Damages, Returns, and Exchanges:

      • We take utmost care in packaging and shipping your orders to minimize the chances of any damages during transit.
      • In the rare event that your order arrives damaged, please contact our customer support team within 48 hours of delivery to initiate a return or exchange process.
      • For information regarding our return and exchange policy, please refer to our dedicated Returns and Exchanges page on our website.

    6. Customer Support:

      • If you have any questions, concerns, or require assistance regarding your shipment, please don't hesitate to contact our customer support team.
      • You can reach out to our team via email at or through the contact information provided on our website.

    We hope this shipping policy provides you with a clear understanding of our shipping procedures. If you have any further inquiries or require additional information, please feel free to contact us. Thank you for choosing our services, and we look forward to serving you.


    Lokatse Home

    2800 E Philadelphia St, Ontario, CA 91761

    Call or message (909) 638-1396‬‬ 
    Mon-Fri,  9AM-5 PM PT\

    * Please try to contact us via email.
    * For orders of 3rd party channels like Amazon, please directly contact their customer services.